Terms of Service

Effective Date: 07/01/2024

1. Introduction

Welcome to Ky Tech Zone (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, services, and products (collectively, the “Services”). By accessing or using our Services, you agree to these Terms, which form a legally binding agreement between you and Ky Tech Zone. If you do not agree with these Terms, please do not use our Services.

2. Services Provided

Ky Tech Zone offers a range of IT services including, but not limited to:

• Backup and Disaster Recovery Services: Implementation and management of backup solutions, disaster recovery planning, and data protection services.
• IT Support and Maintenance: Technical support, hardware and software troubleshooting, and regular maintenance of IT systems.
• Network Setup and Management: Installation, configuration, and management of network infrastructure, including routers, switches, and firewalls.
• Hardware and Software Solutions: Provision of IT hardware and software, including installation, configuration, and support.
• Consulting Services: Expert advice on IT strategy, systems integration, and technology planning.

3. User Responsibilities

You agree to:

• Accurate Information: Provide accurate, current, and complete information as required to use our Services. Notify us of any changes to your information.
• Account Security: Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account or any other breach of security.
• Lawful Use: Use our Services only for lawful purposes and in accordance with these Terms. You are responsible for compliance with all applicable laws and regulations.
• Prohibited Activities: Not engage in any activity that interferes with or disrupts our Services, including but not limited to attempting to gain unauthorized access to our systems or networks.

4. Service Fees and Payments

• Fees: The fees for our Services will be as outlined in your service agreement or as otherwise communicated to you. All fees are subject to change with prior notice.
• Payment Terms: Payments are due as specified in your invoice or service agreement. Invoices are typically issued on a monthly basis unless otherwise agreed.
• Late Payments: Late payments may incur additional charges, including interest on overdue amounts and any collection costs incurred. Specific terms related to late payments will be detailed in your service agreement.
• Refunds: Refunds for Services will be handled in accordance with our refund policy, which will be provided to you separately.

5. Termination

• Termination by Us: We reserve the right to terminate or suspend your access to our Services if you violate these Terms or if we believe that such action is necessary to protect the integrity or security of our Services. We may also terminate services for non-payment or for other reasons as specified in your service agreement.
• Termination by You: You may terminate your use of our Services at any time by providing written notice to us. Any outstanding fees or charges will remain due and payable.

6. Limitation of Liability

• Exclusions: Ky Tech Zone shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Services, including but not limited to loss of data, loss of business, or loss of profits.
• Liability Cap: Our total liability for any claim arising from or related to our Services shall not exceed the amount paid by you for the specific Service giving rise to the claim.

7. Intellectual Property

• Ownership: All content, trademarks, and other intellectual property related to our Services are the property of Ky Tech Zone or our licensors. You may not use, reproduce, or distribute any content without our express written permission.
• Licenses: You are granted a limited, non-exclusive, non-transferable license to use our Services for their intended purpose as described in these Terms and your service agreement.

8. Privacy

Your use of our Services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Services, you consent to our collection and use of your information as described in the Privacy Policy. You can review our Privacy Policy.

9. Changes to These Terms

We may update or modify these Terms from time to time. We will notify you of any significant changes by posting the updated Terms on our website or by other means. Your continued use of our Services after such changes constitutes your acceptance of the revised Terms.

10. Dispute Resolution

• Governing Law: These Terms and any disputes arising from or related to your use of our Services shall be governed by the laws of Kentucky USA , without regard to its conflict of law principles.
• Arbitration: Any disputes or claims arising from or related to these Terms or our Services shall be resolved through binding arbitration in Paintsville, Kentucky USA in accordance with the rules of the American Arbitration Association (AAA).
• Jurisdiction: If arbitration is not available or enforceable, any disputes shall be resolved in the courts of Paintsville Kentucky USA, and you consent to the jurisdiction and venue of such courts.

11. Miscellaneous

• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Entire Agreement: These Terms constitute the entire agreement between you and Ky Tech Zone regarding your use of our Services and supersede any prior agreements or understandings, whether written or oral.
• No Waiver: Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or our right to enforce it.

12. Contact Us

If you have any questions or concerns about these Terms or our Services, please contact us at:

Ky Tech Zone
PO Box 177
606-793-4758