Privacy Policy

Effective Date: 07/01/2024

Thank you for choosing Ky Tech Zone. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.KyTechZone.com or engage with our IT support services, including data backup, tech support, website and marketing services, and cybersecurity services.

1. Information We Collect

We may collect and process the following information about you:

• Personal Information: Name, email address, phone number, and other contact details.
• Payment Information: Billing address and payment card details. Please note that while we do not store payment card information, transactions are processed through secure, third-party payment processors.
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.
• Usage Information: Information about how you interact with our website and services, including pages visited, links clicked, and other browsing activities.
• Service-Specific Information: Information necessary to provide specific services such as data backup settings, website configurations, and cybersecurity measures.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Services: To deliver IT support, data backup, tech support, website design and marketing services, and cybersecurity services to you.
• Communication: To communicate with you, including responding to your inquiries, providing customer support, and notifying you of important updates or changes to our services.
• Billing and Payment: To process payments and invoices for services rendered and manage billing-related inquiries.
• Improvement of Services: To analyze usage trends and preferences to improve our website and services, and to develop new features or services.
• Marketing: To send you promotional materials and updates about our services if you have opted in to receive such communications. You can opt out at any time by following the unsubscribe instructions provided in our emails.

3. Disclosure of Your Information

We may share your information with:

• Third-Party Service Providers: To assist us in providing and managing our services, including data hosting providers, payment processors, and IT support service providers. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as part of the business assets.
• Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others, including responding to lawful requests and legal processes.

4. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, misuse, disclosure, or alteration. While we strive to protect your information, no data transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: You can request access to and receive a copy of the personal data we hold about you.
• Rectification: You can request the correction of any inaccurate or incomplete personal data we hold about you.
• Erasure: You can request the erasure of your personal data under certain conditions, such as when it is no longer needed for the purposes for which it was collected.
• Restriction of Processing: You can request the restriction of the processing of your personal data under certain conditions, such as if you contest its accuracy.
• Data Portability: You can request to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit it to another data controller if technically feasible.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on our website or through other means. The updated Privacy Policy will be effective as of the date it is posted.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Contact Form: Click here to contact us

Email: support@kytechzone.com

Phone: 606-793-4758